Of the 10 years of my experience in the software services industry, I have spent more than half of that time onsite interacting with customers. I am the onsite Lead - the face of the vendor, the contractor, the consulant. It's a key role - a complex mix of delivery and client services. You are a leader in your domain and you are embarking on your first or repeat onsite trip. Your proven communication skills, your...

STEPPINGINTOPM.COM interviewed me earlier this month. We talked about some of the most common questions on Agile, SCRUM and CSM training. The interview post went online today. Here is an excerpt from the interview: How difficult was it to take the exam after just taking classes for 2days? Is that all the preparation you need to take? This is a question everyone who is interested in SCRUM certification seems...

You think you know everything about something until you actually sit down to learn... you will be surprised at what you thought you knew but didn't. That's what happened with me. I was taking a mandatory training on Body Language. Before I took it, I was thinking to myself "What more can an online training on body language teach me? What I need is some advanced coaching, which is why I have joined Toastmasters. Do I...

We are all part of a team and some of us are Managers of teams. All of us are familiar with the word "resources". Tools we use to run a project are resources. The computers, the printers and the fax machines are all resources. People are resources. Right? So team members are resources. Lets see what the most common definition of "resources" is, shall we? Wikipedia: "A resource is any physical or virtual entity of ...