The Power of Apologies

We all make mistakes all the time. But not all of us realize that we have. Even when we do, how many of us are comfortable with apologizing and making amends before it is too late? Anytime I see someone who puts his/her guilt, pride, ego and other emotions aside to take the time and pain to say “Sorry” or send apologies and are willing to take baby steps towards redemption, I am impressed.

This post is the 2nd of my Communicate Your Way To Success series.

I believe success comes to those who realize their mistakes early on, are self-critical, does not hesitate to apologize and have the will to set things right. This mindset leads to good communication as communication is not just about writing and speaking well, it is about your actions evident in your body language. Your body will act positively when your mind thinks/speaks positively.

What prompted me to write this post was a letter that I received yesterday from a top official of a utilities company that I have service with. To me, this letter speaks volumes of their customer service and I have not seen many public service companies who would take the time to apologize for the mistakes they’ve made, knowingly or unknowingly. To quote:

Please accept my apology. Rest assured we have learnt from this mistake and we will take appropriate steps to make sure this does not happen again. We are committed to providing our customers with excellent service, and we intend to meet or exceed your expectations in future transactions.

Do you hesitate to apologize?

Did this post ignite a thought? Join us and mirror your thoughts on the 13apples facebook fan page.